LAST UPDATED: February 1, 2016
PLEASE READ THE FOLLOWING TERMS CAREFULLY. WHEN YOU USE ANY ONLINE GAME, SERVICE OR WEBSITE FROM FREE REIGN ENTERTAINMENT, YOU AGREE TO BE BOUND BY THESE TERMS AND CONSENT TO THE COLLECTION, STORAGE AND USE OF YOUR INFORMATION AS DESCRIBED HEREIN.
What is personal information and when does Free Reign Entertainment collect it?
Personal information is information that identifies you and may be used to contact you online or offline. Free Reign Entertainment collects personal information from our online visitors during (1) contests (registration or claiming a prize); (2) warranty registration and/or during customer support or technical service requests; (3) player match up or other online services; (4) registration for games or special game-specific event participation; (5) newsletter subscriptions, referral services, and other marketing surveys and email campaigns; (6) registration for membership on our sites; (7) purchase of products or subscriptions from us online; (8) requests for services from third party service providers on our site; (9) use of “tell a friend” service; (10) use of message boards or forums or (11) use of our software or online services.
The type of personal information collected will vary depending upon the activity and may include your name, e-mail address, phone number, mobile number, home address, birth date, and credit card information. Prize winners may also be required to provide Social Security or Social Identification Number for tax purposes. We do not require personal information to obtain access to any of our sites; however, you will not be able to access certain areas that require registration unless such information is provided.
Visitors purchasing goods and services through one of our online stores may need to provide a valid credit card number and expiration date, in addition to name, shipping and billing addresses, phone number and e-mail address. Some of our online stores may employ third party contractors whose opt out instructions for promotional or marketing communications may vary from our own.
If you use our referral service to “tell a friend” about a Free Reign Entertainment product or site, we will store your friend’s name and email for a short period for the sole purpose of sending this email and to be sure that your friend does not receive multiple copies of the same email message.
What other types of information may Free Reign Entertainment collect?
We may collect demographic information such as gender, zip code, information about your computer, hardware, software, platform, media, Internet Protocol (“IP”) address and connection, information about online activity such as feature usage, game play statistics and scores, user rankings and click paths and other data that you may provide in surveys or online profiles, for instance. We may combine demographic information with personal information, such as email address, to tailor our offerings or websites to your preferences or interests.
When you play our games on your PC or console, we may retrieve information about your hardware system and how your game is used, including your IP address. We use this information to enable you to play your game over the Internet. We also use this information to troubleshoot technical issues and to better understand the behavior and preferences of our customers, so that we can improve our products and services. We will never use this information to personally identify you without your knowledge. We may use this information to generate aggregate statistics about our customers and may provide non-personally identifiable or aggregated information to advertisers and/or our partners.
Your participation in tournaments or other online game events is conditional upon you agreeing to us collecting, using, storing, transmitting and publicly displaying statistical data (such as your scores, rankings and achievements) generated through your participation.
A special note about children and teenagers
Free Reign Entertainment does not knowingly collect or store personally identifiable information from anyone under the age of 13.
What happens to the information provided?
The personal information you provide will allow us to alert you to new products, features and enhancements; special offers; upgrade opportunities; and contests and events of interest.
You may opt in to allow Free Reign Entertainment to share your personal information with companies and organizations that provide products or services that we believe may be of interest to you. For example, we may share your personal information with a sport licensor or sponsor of our service on our site. You would be asked at that time if you wish to participate. We see this as a value-added service that helps you find useful products or services. We strive to limit use of your information to those offers that we think you would appreciate receiving. To opt out of further communications from a marketing partner or sponsor with whom your information has been shared, please contact that partner directly. You may also later opt out of this service from Free Reign Entertainment. See the “Choice and opt out” section below.
We may send Free Reign Entertainment emails that may contain information regarding third-party products or services; however, this does not mean that we have traded your personal information to any party.
We may use survey information in marketing surveys to select and direct advertising that is more likely to be of interest to a particular registered member. This information may be transmitted to an ad server owned by the advertising company to match registered members with ads that they are more likely to be interested in. However, we do not disclose any registered member’s personal information to our advertisers without the member’s consent. Participation in surveys is entirely optional. We may share aggregate consumer data (which does not contain personal information) with the advertising companies.
We may supplement personal information that you provide to us with personally identifiable information from third party contractors, such as credit agencies or market research firms, to enrich our profiles of individual customers and for our own marketing and demographic studies. Tying this information together helps us to consistently improve our sites and related advertising to better meet our visitors’ needs and preferences.
With whom may your personal information be shared?
We reserve the right to disclose your personal information if (1) we are required to do so by law; (2) we believe it is necessary to identify, contact or bring legal action against you for violating the Terms of Service for our site or product or for causing injury or interference to our rights or properties or to others or (3) we believe it is necessary to prevent fraud or other illegal activities.
Your personal information will become a business asset of Free Reign Entertainment and may be transferred to a successor or assign, including in the event of a merger, acquisition, reorganization, bankruptcy, sale of a line of business to a third party, or other similar event.
Who Is Collecting Your Information?
The information you provide is collected by Free Reign Entertainment, its parent and its various affiliate companies, unless specifically stated otherwise. Therefore, you may receive communications from any of Free Reign Entertainment’s affiliates.
From time to time, Free Reign Entertainment may employ third party contractors to collect personal information on our behalf to provide email delivery; product, prize or promotional fulfillment; contest administration; credit card processing; shipping or other services on our sites. When requesting these services, you may be asked to supply your name, mailing address, telephone number and email address to our contractors.
When our third party contractors collect and/or have access to the personal information you provide to Free Reign Entertainment, Free Reign Entertainment requires that they adhere to our stated privacy policies and protect the confidentiality of personal information they collect or have access to in the course of their engagement by Free Reign Entertainment. These third parties are prohibited from using your personally identifiable information for any other purpose without your specific consent.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party. If you do share your information, to opt out from receiving further communications from any third party that is not our agent/service provider, please contact that marketing partner or affiliate directly. To enforce legal rights and comply with the law, or to comply with an order from a government entity or other competent authority, or when we have reason to believe that a disclosure is necessary to address potential or actual injury or interference with our rights, property, operations, users or others who may be harmed or may suffer loss or damage, we may also disclose personal information to law enforcement, or the appropriate civil authorities when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our site.
What about cookies and other tracking technologies?
Other technologies used include clear GIFs, IP address logging and local storage objects. Clear GIFs (a.k.a. web bugs, beacons or tags) are small graphic images placed on a web page, web-based document, or in an e-mail message. Clear GIFs are invisible to the user because they are typically very small (only 1-by-1 pixel) and the same color as the background of the web page, document or e-mail message. We do not use clear GIFs to collect personal information about you. However, we may use clear GIFs to capture statistical usage information for our web pages, features or other elements on a web page. We may correlate this information to a user to personalize user experience and for statistical analysis of user experiences on our web pages.
We also maintain log files which contain IP addresses. An IP address is a numeric address that is assigned to your computer by your Internet Service Provider. In general, we only use log files to monitor traffic on our websites, to report aggregate information to our advertisers and to troubleshoot technical problems. In the event of user abuse of our websites, however, we may block certain IP addresses or console IDs provided by our licensed hardware manufacturers. IP addresses and console IDs may be used to personally identify you in order to enforce our Terms of Service.
Where is the information held?
Choice and opt out
Safeguarding your personal information
Review, correction of your information, requesting removal from mailing lists and deactivating your account